the car was refused to me at the time of pick up . the american express card , which i used to make the reservation with no problem , was refused at the time of pick up , to make the deposit . i left without any car and i was stuck at the Gare Saint Charles in Marseille . I could not go to my hotel, located far from the center of town ,without a car , and i had to take another hotel at the Gare Saint Charles . this was a real mess.