I would definitely rent again from Payless. However, there were a few things that would've made our experience better. 1. Pick up from the airport took about 10 minutes even thought they are about 1 minute down the road. 2. The car wasn't ready. They needed to clean and gas it up and only started doing so after we arrived. We needed to wait an additional 30 min or so. 3. The printer was broken so we didn't receive our paperwork until hours later. The silver lining is that they're paper free as a result, but some may want to be able to review the contract for questions onsite, before leaving. 4. The car wasn't perfect. Lots of dings, bad windshield wipers, etc., but it got us from point A to B without any trouble. This is probably to be expected from any rental on an island which doesn't actively import new cars.