I called 2 weeks in advance to ask for hand controls to be put into the car since I am disabled. The lady who "helped" me sounded like she was at home eating dinner and was bothered to have to take a work call, and hung up abruptly once she had put in my request. I was a little put off, but I got a confirmation email about my request. Upon arriving in a city across the country from where I live, as a severely disabled person, the Hertz station had no car with hand controls, and said that Hertz corporate had not communicated to them, and that "this happens all the time". Incredibly unprofessional and putting me in a terrible situation. Worst of all, nobody from Hertz contacted me to give me the heads up that there were no cars with hand controls, so I had no time to make alternate arrangements. I should sue these dirt bags. Will never give this company any business ever again, and if you are disabled I strongly discourage you from using this rental company.
