Cheap Car Rentals in West Tampa, Tampa from RM 144

Very quick

We got a nice car. It was able to carry 6 large suitcases.

Handed off to Qeek by Kayak? Impossible to navigate the Qeek website and they changed my pickup point from the requested Tampa Airport location to Downtown (although Qeek would not admit they made this change). Therefore, canceled the whole booking and rebooked through Expedia, but still with Sixt. Kayak retained my booking deposit, so will never use Kayak (Qeek whatever) again! Very short-term business outlook in the way you "use" your customers. Will be interested to see if these surveys serve ANY purpose. Already interesting to see that Kayak doesn't seem to realize rental was canceled.....as you're sending me this survey.

The check in staff was grumpy and not very helpful.or friendly at both the main desk and the garage desk

Size was fine, but car was dirty, some features did not work, I would prefer the rental agency list the exact car I rented, so that I could have the opportunity to select a different vehicle.

Lots of up charges. Not good. They did not have the car I had agreed to. The car I got had some sort of vibration on the highway. Annoying. Staff was nice enough.

Clean the vehicle

Car was better than expected. Service agent at the beginning was the worst part of the experience. No issues… more direction with instructions for drop off would have been nice. Overall not a bad experience and for the price I would definitely use them again.

Long wait to get vehicle… not a long line but a long wait once all my details were entered in their system and they then need to wait for a car to be assigned. Then, when we got to the pickup area they couldn’t find the actual car…

Price was good and car was what we needed. They do try to upsell you a bit at the check in counter . Offer a more expensive car, offer insurance which you don’t need if you have an auto policy, offer to sell you a tank of gas rather than refilling yourself. Just say no to all of it.

Horrible. The person behind the counter at the Tampa, Florida first tells me that he has no reservations and asks me to go onto a website and if I’m able to create a reservation he would rent me a car. I went onto Hotwire, created a reservation didn’t realize I was actually paying for it ended up creating one paid with my visa showed it to Easirent employee who then decides to create his own reservation for me and charges me as well. His charge was actually higher than my rate from the online website. Then he proceeds to tell me that my own insurance coverage doesn’t cover me in the U.S. which as a Canadian is false as Canadian insurance companies are subsidiaries and have treaties with the U.S. as we boarder one another. I spent 15-20 minutes getting my insurance policy from my broker and going over it with him. Finally the insurance liability card (pink slip) clearly states at the bottom that I am covered if an incident occurs in the U.S. Later on I end up finding out that I was double billed by Easirent for my rental for both reservations that were created. The day I returned my rental I spent over and hour going over with the same employee my concern that I wanted to get a refund for one of the reservations. He proceeded to tell me that I need to contact Hotwire for my rental refund. I told him that it was credited by Easirent on my Visa and NOT Hotwire. He tells me that since the reservation was done on Hotwire there is nothing he could do. I then called Hotwire in front of him and was on the phone for 15min finally a Hotwire rep tells me that the funds were not taken by Hotwire but by Easirent (which I already knew). The Hotwire rep tells me I need to request a refund/cancellation through the rental company itself. I then as the Easi car rental rep to cancel on of my two reservations. He tells me unfortunately he can’t as the one reservation I’m currently in and the other was done online. He gives me the Easirent corporate tel number and I’m on the phone for another 45min trying to clear this up before returning my rental back and hopefully make my flight back to Canada. At the end I finally managed to get someone one the phone who then tells me that all they can do is provide me with a credit for the amount charged as it was a pre pay authorization online (which i was never told/didn’t know). Rental agreement #3336300. At this point I didn’t know what more to do as I didn’t went to miss my flight home. I asked for an email confirmation regarding this conversation and asked that a manager call me the next day.

Terrible. Nothing ahead of time on web said that you only are allowed to stay in Florida. I had a trip planned to Nashville and lost 4 hours to the debacle this created.

They never pick me up at the airport and never answer the phone.