Cheap Car Rentals in Vancouver

There service is sucks

Nothing much. Everything was fine. Maybe dashcam.

Had a problem with opening trunk . And also key fobs didn’t work . Always gave me problems to start .

The location map on the Kayak site shows the Seymour office to be near the Vancouver airport. I called Hertz prior to travel to ask if there was a shuttle from the airport to the Seymour pickup location and was assured there was. I completed the booking based on this information. Upon arrival to Vancouver airport I proceeded to the general shuttle pickup area and called the general Hertz line to inquire about the timing of the pickup and was told it comes about every 10 minutes. After a time I called again as I was scheduled to catch a ferry. I was again told there was a shuttle. I asked for the phone number to the rental office and was given the number to the airport location. They advised somewhat rudely that there was no shuttle and could provide no further information. I called back to the Hertz line and explained where I was and the circumstance. I was put on hold for a time and then was told to cross the street to the pacific rim hotel and a shuttle would pick me up there. From my location it was impossible to cross the road and I was later able to determine that the pacific rim hotel was in downtown Vancouver approximately 20 kilometres from the airport. I spoke to a cab driver who advised me that the address of the rental office was on Seymour street which was downtown Vancouver. I hired the cab to take me to that location at a cost of $35. On route I again called Hertz and by this time I was frustrated with the incompetence and lack of knowledge of the individuals working the call centre. As I was explaining the situation the Hertz representative interrupted and rudely said there is no shuttle for the office I was to pick up my car at and when I asked him to listen to the end of my story he put me on hold and disengaged the call. Upon arrival to the Seymour location the attendant there was very helpful and arranged for me to be able to return my vehicle at the end of the rental period to the airport at no extra charge. He advised that there is no shuttle to the Seymour street location from anywhere in Vancouver. His service was commendable. The erroneous information I received from several different agents at the call centre was extremely frustrating and inexcusable. The map showing rental locations clearly showed the Seymour street location to be very close to the airport and I have a screenshot depicting this. I was told there was a shuttle from the airport and a shuttle from the pacific rim hotel to the Seymour street location neither of which is correct. In fact there is no Hertz shuttle at the Vancouver airport period! Clearly Hertz has failed to properly train their agents at their call centre to be diligent and thorough in listening to their customers and providing accurate information. Thanks only to a cab driver and the service provided at the Seymour street location, I was able to make my scheduled ferry time. Had I listened and relied solely on Hertz staff I would have lost a day of vacation. I can only describe the service I received from the call centre as brutally incompetent and cavalier and the map information as misleading. An extremely frustrating experience that could have been easily avoided. Very bad

The car that I rented was dirty both on the inside and outside I wish it was clean before I took it

My request for one way rental was messed up and I had to pay $300 extra and wasted half a day of my vacation. I requested a Toyota Corolla or similar but I got a Kia Rio that's too small. Overall a bad experience.

Truly wonderful car. Really quick and helpful service.

Since we were dropping the car off after hours we were supposed to leave the keys in the box. When we got there the box was not there, and there was no note with instructions on what to do instead. We ended up having to come back in the morning to deliver the keys. Additionally, our teller did not explain the terms of the agreement, and we ended up being charged much more than needed on gas. They did upgrade our car to an SUV which was nice, but not a great experience overall.

Pickup was perfect, drop off was rude the guy jumped into the car while my wife was still in the car still trying to get our belongings, had a bit of attitude about it when I said I wasn’t finished and that he wanted the odometer - it’s still covid…

Cost for gas was insanely high. Next time booking a Tesla. Spent $400 dollars in gas in 8 days.

They upcharged me on close to $1,000 of add ons when I arrived most of which I did not want or had already pid for

Everything from pickup to drop off was quick, easy and pleasant. Will be using Dollae in the future.

staff were friendly and professional. Would use Economy again.

Great car (hybrid) so was able to save a lot on gas. Hard to find at the airport but they wor hard at finding you

The car itself was actually really good. The reason I rated my experience so low was solely based on the guy working the counter when I picked it up. Not only was he nowhere to be seen for a good 20 minutes (likely more as the people before me had already been waiting a while when I got there), but he was condescending and snarky anytime I had a question. I was asking him about things I needed to know when it comes to the insurance, what it covers and how it works with the laws in Canada. I also asked him if there were things I should.know while driving up there. This was my first time ever in Canada. He acted like it was such a waste of time for him to have to answer these questions. The lady who worked at the hotel where the rental kiosk was in for when I dropped off the car; she was very nice and helpful! I don't think she worked foe the car company, just had a deal with them to help with the car rentals.

Very helpful staff even-though the third party agent did not secure my booking, the staff was able to accommodate me during a busy period.

Stay away at all costs!!! Scam company! They didn’t have any cars available for myself and another customer despite reservations being made over a month ago. Shady af

Our flight was delayed and the shop closed before we could get there. They wouldn’t hold the car until the next day, even though we had already paid for it. What a terrible way to run a company.

I pre-paid 3 business days in advance spent $20 and 45 minutes to get to rental car location only to hear that no rental cars were avaliable and service agent was very rude.