Cheap Car Rentals in Arizona

We had a great experience renting a car from Enterprise . This includes both picking up and dropping off ! Jocelyn and Bennett were informative , prompt and efficient in getting us through the process . Its people like them that are a key to Nationals success ! Keep up the good work and customers will choose National !

The check in was a bit long. Self-serve kiosks were offline.

Checkin clerk was rude. Car was horrible, dirty, very small, missing floor mats and rubber cover over brake pedal. Very poor value for a 2 month rental.

It was great

I booked and was told a shuttle would pick me up. I cancelled because that was not true and it was going to cost me $60 for a taxi to pick up car

They didn’t have the car I reserved. It seemed to be kayak’s fault.

Joshua the desk attendant started by saying he had given my car away. When I asked why and that I had paid for that specific car he sighed and said "I have had a shitty day. I DON"T need this". I had tried changing pick up time on your website and it kept asking me to sign in when I did not have an account. So I figured since I had paid they would not give my car away. There were three Florida SUV's there and he flat out lied and said the cars parked perfectly in front facing out to the parking lot was not theirs and refused to even help us pick up at another location. When we said he is lying about that he said "I will NOT give u the last car. Leave or I will call the cops". He threw us out. When I called his boss another day, He informed me that the cars were in fact theirs. THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD AT ANY CAR RENTAL COMPANY. He repeated how his day was "shitty" as if that were our problem and left us like that knowing I was under tremendous pressure to leave town. I will be reporting Hertz to BBB and write and leave feedback anywhere Hertz is mentioned. I could not believe the manager only said Joshua will need a bit more training!!!! Seriously? Common curtesy and doing your job is not something you can teach anyone. If he can not handle the pressures of his job he needs to not be there!!!!!!

Rented Tesla, good ride, unclear on "fuel" costs, charged for charging

I had an awful time with the 949 W Camelback Rd Phoenixaz, Phoenix, AZ 85013 location. My flight was delayed so I was unable to pick up my car before the locations closing. So I called customer service the morning after, was told they would hold the car for 24 hours. I arrived at the location, they said that customer service is wrong and that they will not hold the car for more than 2 hours. So they gave my car to someone else and said they had no other cars that they could offer me. I called customer service again, they started by saying that this location had cars to rent and should hold the car for 24 hours. After some back and forth, they figured out that they actually had no cars to rent out in the entire city. Then they proceeded to tell me I can get a refund if I cancel an hour before, which is obviously too late and not helpful information at this point. I asked them what can they do for me as I prepaid, and would be leaving without a car. After some time on hold, the associate said that they would give me a full refund on my reservation and I would get it in 7-10 business days, as well as an email receipt confirmation. This was 4 days ago, I have not received an email confirmation, and am currently unsure if I am still getting this refund. I ended up spending over $200 in Ubers for the weekend, more than what I was spending on the rental car. I reached out to their customer service again, I pray that I actually get this refund.

We picked up and dropped off at PHX airport. The whole experience was fast, easy, and customer service was great! The only improvement I would suggest is adding additional directional signage for drop off. It was a little confusing finding where to go

Free upgrade (to a BMW), great cars, great service and cleanliness, good value.

Navigating cancellation was very difficult as Kayak directed me to Sixt and Sixt told me I had to do it through Kayak. Then Sixt’s phone service told me to send an email and then the auto response to the email told me I had to call. Eventually I got a human to engage and they were unreasonably inflexible given the circumstances. Truly awful experience. I’m definitely blaming Sixt but I’ll also be cautious about booking through Kayak in the future too.